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Wellehan Library staff look forward to helping you find and access the
information that you need for your coursework. If your questions are not
answered below, please do not hesitate to contact us—we’re
glad to help!
How do I get help with my research?
Contact library staff by phone,
e-mail, or in person at the library. We are always glad to answer questions
and help with research, so let us know how we can be of assistance! We
will also be adding Tutorials and How-Tos as part of our web site, so
please check back!
How do I find books?
Use MINERVA,
the library’s online catalog to find books in our collection.
Please see “What do I need to know
about Interlibrary Loan?” below to find out how to have us
mail these books to you.
How do I find articles?
Use our databases to identify articles on your topic. Choose from the
alphabetical or subject
list of databases. Some databases provide full text online, while others
provide only a citation and abstract. If the article you want is not available
online, we will get it for you through Interlibrary Loan. Please see “What
do I need to know about Interlibrary Loan?” below to learn more
about this process.
I can’t get into this database. What do I do?
Only Saint Joseph’s current students, faculty, and staff are allowed
off-campus access to Wellehan’s databases. (Our online catalog,
MINERVA, is the exception). To show that you are part of the SJC community,
you will need to enter your name (for example Joe Smith) and library
barcode (a 14 digit number starting with 21912). Your library barcode
may be found by logging on to the My
Web Services
portal.
When attempting to log into a database, I get an error mesage.
Why is this?
If the message reads "Licensing agreements for these databases
require that access be extended only to authorized users." Both
EZProxy and certain databases send "cookies" when you connect to them
to verify, during your session, that you are an authorized user. If
your browser reports an error receiving a "cookie," it may be currently
set to disallow cookies.
In Netscape, check: Edit Menu/Preferences/Advanced
and make sure cookies are not disallowed.
In Internet Explorer, check: Tools Menu/Internet Options/Security
Tab? and make sure your security level is medium
(or above) or, if you have custom level, that cookies are not disabled.
If the message reads "Page can not be displayed" or "Page
not found". When you receive these errors in your browser, it often
points to browser incompatibility or firewall and DNS issues. To resolve
the browser incompatibility, try a different browser other than the
one you are currently using.
How do I know if you have this article online?
To find out whether an article in available online, click on Full-text
journals on the library’s
home page. This will take you to a database that will allow you
to enter the publication’s title and will lead you to the article
if it’s available.
How do I cite this source?
Please see the library’s helpful
web sites or research tips web page for great links to writing bibliographies,
citing sources, etc.
What do I need to know about Interlibrary Loan?
Please read this information carefully.
If you have any further questions about how Interlibrary Loan works, please
do not hesitate to contact us!
I received a pdf file from you, but it won’t open! What
do I do?
To open a pdf file you will need Acrobat Reader. Click on the
icon below to download it free.
When is the library open?
Regular and special library hours
are listed on the library’s website. Please keep in mind that our
hours do vary during summers and breaks, so it may be wise to doublecheck
them if you plan to make a trip to the library.
What other resources are available to me?
In addition to the library services that Wellehan provides, you may also
find it useful to see how your local public and academic libraries might
be of assistance. While services vary, some will offer reference services,
access to print journals, and/or allow you to use their electronic databases
on site. Some may offer checkout privileges (you may have purchase a card)
and/or Interlibrary Loan services. Use of these libraries is not meant
to replace your relationship with us here at Wellehan Library, but to
complement the services we provide.
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