Telephone Information

About Telecommunications
• Information Systems maintains and operates the college’s telephone system, telephone switching equipment, voice mail system, cell phone and paging equipment. Information Systems is also responsible for maintaining the vast infrastructure of telephone cabling which connects all of the buildings on campus.
• All college residence hall rooms are wired for phone, data and voicemail capability. These services are provided through the technology fee charged to students each semester. Students must provide their own analog telephone for their residence hall room.
• The college maintains a (PBX) private branch exchange switch that currently handles over 1000 telephone extensions, fax numbers and modem lines. The college also has an extensive voice mail system, which handles approximately 1000 voice mail boxes, logging and routing hundreds of student, faculty and staff voice mail messages per day.
• The Information Systems department would be happy to address any telecommunications questions or comments you may have. Please call us at extension 7851 or e-mail us at helpdesk@sjcme.edu.

Telephones
Students are required to furnish their own telephones for their residence hall rooms. One telephone connection is provided per residence hall room. Telephones must be analog (most phones sold in stores are analog).

Dialing Campus Extensions
On Campus
To dial any campus extension from on campus, dial only the last 4 digits of the number.
Off Campus
To dial any campus extension from off campus, dial area code (207, if needed) + Exchange 893 + the 4 digit campus extension.

Dialing Local Calls
Dial 9 + 7-digit number

Student Local Calling Area
Student residence hall rooms now have the following towns included in the local calling area:

Dialing Long Distance Calls
From Office Telephones
Dial 9 + 1 + Area Code + 7-digit number

From Residence Hall Telephones
You must use a calling card with an 800 number to make any long distance calls. Dial 9 + 1 + the 800 number found on the back of your calling card, or the 800 number provided by your calling card provider.

Dialing International Calls
From Office Telephones
Dial 9 + 011 + country code + city code + the number you are calling.

From Residence Hall Telephones
You must use a calling card with an 800 number, plus International Calling capability. Dial 9 + 1 + the 800 number found on the back of your calling card, or the 800 number provided by your calling card provider.

Collect Calls
Incoming collect calls are not allowed.

Directory Assistance
Not allowed anywhere on campus. Please use a calling card.

Residence Hall Red Wall Phones
All Residence Halls on campus have at least one Red Wall Telephone. Red Wall Phones are also located within other buildings throughout the campus. These phones are for emergency use. There are also emergency phones outside all residence halls. Please contact Information Systems at ext. 7851 if these phones are damaged or not working.

Problem Solving
No Dial Tone
• Check the line cord between the wall and the phone. Make sure connections are secure at both ends.
• If the phone is still not working report the problem to Information Systems Help Desk:
o helpdesk@sjcme.edu
o Extension 7851

Short ring - phone goes directly to voice mail
• Pick up receiver and press #2.
• Hang up receiver.
• Pick up receiver and press #3.
• Hang up receiver.

This should take care of the problem. Telephone should ring normally before going to voice mail.