Whom to Contact for Help – A Guide for Online Students
Access to library resources (ebooks, databases, journal articles, etc.)
Wellehan Library: 1-800-343-5498 (opt #4) | email@example.com
Microsoft Office – Accessing SJC’s Office 365 portal to download and install programs
Information Technology Services: 207-893-7851 | firstname.lastname@example.org
Directing your question to the appropriate department will help expedite a response, but know that if your question ends up in the wrong place, library and IT staff will ensure it gets to the right one.
Library Barcode/Card Number
You will need your library barcode/card number; a 14 digit number starting with 21912 if you have borrowed physical books from the Wellehan Library and want to view your library record in MINERVA or want to download audiobooks and/or ebooks from the Maine InfoNet Download Library. Your library barcode/card number may be found by logging on to Campus Cafe. Choose My Info, then Web Services. Your barcode is a 14-digit number starting with 21912.
Student borrowing policy
Students are responsible for items checked out on their library records. Overdue notices are sent via e-mail. For items that are long overdue, a bill for the cost of the item will be sent via e-mail to the student and forwarded to the Treasurer’s Office to be added to the student’s bill.
To borrow a circulating item owned by Wellehan Library, submit a request form. Books are sent to our online students by mail. Any borrowed items must be mailed back to:
Saint Joseph’s College
278 Whites Bridge Road
Standish, ME 04084
Students are responsible for shipping charges.
Accessing library resources from off-campus
When accessing the library’s research databases and other online resources from off campus, you will be prompted to enter your SJC login. Your SJC login is the username (omit the @sjcme.edu) and password you use to log in to all other SJC resources like Brightspace and Campus Cafe.
To access the library’s online resources, cookies must be enabled on your computer.
To enable cookies in Internet Explorer, click “Tools” and select “Internet Options”.
Click the “Privacy” tab and “Advanced”.
Click the box titled “Override automatic cookie handling”.
Click the box titled “Always allow session cookies”. Be sure both “First-party Cookies” and “Third-party Cookies” are set to “Accept”.
Finally, click “OK” on each window. Reload the page in Internet Explorer to make sure the changes have taken effect.
“Page cannot be displayed” error
If a “Page cannot be displayed” error message appears when attempting to login, a firewall may be preventing access. This typically occurs if you are trying to login from a workplace computer. You will need to consult your workplace’s information technology department for assistance with firewall issues.